PATIENT, CLIENT & ACADEMY MODEL TERMS AND CONDITIONS ________________________________________ DOCUMENT CONTROL Document Reference: CA-LEGAL-001 Document Title: Patient, Client & Academy Model Terms and Conditions Version: 3.0 Effective Date: 11 February 2026 Review Date: January 2027 Document Owner: Director Approved By: Christian Cavendish Position: CEO Status: Controlled Document ________________________________________ SECTION 1 – INTRODUCTION 1.1 Purpose These Terms and Conditions govern the booking and provision of consultations, aesthetic treatments, procedures and Academy Model appointments undertaken by Vendi Aesthetics Ltd trading as Cavendish Aesthetics ("the Clinic") and Cardesa Training International Ltd trading as Cavendish Aesthetics Academy ("the Academy"). They have been prepared to ensure that all Clients and Academy Models clearly understand the rights, responsibilities and obligations of both them and the Company before, during and after treatment. The Company is committed to delivering safe, ethical and professional aesthetic treatments and education. Patient safety, professional standards and clinical judgement shall always take precedence over commercial considerations or individual treatment requests. These Terms and Conditions are intended to protect the interests of the Company, its Directors, employees, practitioners, instructors, Student Practitioners, Clients and Academy Models by establishing a clear contractual framework governing all appointments and services. ________________________________________ 1.2 Scope These Terms and Conditions apply to: •all consultations; •all aesthetic treatments; •all injectable procedures; •all skin, laser and wellness treatments; •all review appointments; •all Academy Model appointments; •all appointments undertaken within the Clinic; •all appointments undertaken within the Academy; •all appointments booked online; •all appointments booked by telephone; •all appointments booked by email; •all appointments booked in person; •all appointments booked through any authorised third-party booking platform; and •any other services provided by the Company unless expressly stated otherwise in writing. These Terms and Conditions apply whether or not a Booking Fee has been paid. ________________________________________ 1.3 Acceptance of these Terms By making an enquiry, requesting an appointment, paying a Booking Fee, paying for Treatment, accepting an Appointment or attending the Company's premises, the Client or Academy Model confirms that they: •have read these Terms and Conditions; •understand these Terms and Conditions; •accept these Terms and Conditions; •agree to be legally bound by these Terms and Conditions; and •acknowledge that these Terms and Conditions form the contractual basis upon which all services are provided. Where an Appointment is booked on behalf of another individual, the person making the booking confirms that they have the authority to accept these Terms and Conditions on behalf of that individual. ________________________________________ 1.4 Professional Standards The Company is committed to maintaining the highest standards of professionalism, ethics, clinical governance and patient care. All Treatments shall be carried out in accordance with accepted professional standards, recognised clinical practice and applicable legislation. Nothing contained within these Terms and Conditions shall require any Practitioner, Instructor or Student Practitioner to undertake any Treatment which they consider to be unsafe, clinically inappropriate or contrary to accepted professional practice. Patient safety shall remain the Company's overriding priority at all times. ________________________________________ 1.5 Clinical Judgement The Company reserves the absolute right, through its Practitioners and Instructors, to decline, postpone, modify, discontinue or refuse any Consultation or Treatment where it is considered to be in the best interests of the Client, Academy Model, Student Practitioner, Practitioner or the Company. Professional clinical judgement shall always take precedence over individual preferences, expectations or requests. ________________________________________ 1.6 Elective Nature of Treatment Unless expressly stated otherwise, the Treatments provided by the Company are elective cosmetic procedures undertaken at the request of the Client or Academy Model. Clients and Academy Models acknowledge that aesthetic medicine is not an exact science and that no Treatment can guarantee a particular outcome, appearance or level of satisfaction. ________________________________________ 1.7 Amendments The Company reserves the right to amend these Terms and Conditions from time to time. The version published on the Company's website at the time of booking shall apply unless otherwise agreed in writing. Any amendment shall not affect Appointments already completed but may apply to future Appointments booked after the revised Terms and Conditions come into effect. ________________________________________ 1.8 Governing Principles These Terms and Conditions have been prepared to: •promote patient safety; •establish clear expectations; •protect the legitimate interests of the Company; •support high standards of clinical practice; •facilitate professional education; •provide transparency in relation to bookings and Treatments; and •minimise the likelihood of misunderstandings or disputes. All parties agree to act reasonably, honestly and professionally in their dealings with one another throughout the duration of the contractual relationship. SECTION 2 – DEFINITIONS For the purposes of these Terms and Conditions, the following words and expressions shall have the meanings set out below unless the context requires otherwise. ________________________________________ 2.1 "The Company" "The Company" means Vendi Aesthetics Ltd trading as Cavendish Aesthetics and Cardesa Training International Ltd trading as Cavendish Aesthetics Academy, acting either independently or jointly according to the nature of the services being provided. Where a provision expressly refers to either the Clinic or the Academy individually, that provision shall apply only to that organisation. ________________________________________ 2.2 "The Clinic" "The Clinic" means Vendi Aesthetics Ltd trading as Cavendish Aesthetics, being the organisation responsible for the provision of private aesthetic consultations, treatments, appointment administration and associated clinical services. ________________________________________ 2.3 "The Academy" "The Academy" means Cardesa Training International Ltd trading as Cavendish Aesthetics Academy, being the organisation responsible for the delivery of aesthetic education, practical training, supervised student treatments and Academy Model appointments. ________________________________________ 2.4 Relationship Between the Companies The Clinic and the Academy are separate legal entities that work together in the delivery of clinical and educational services. Where an Appointment is booked for treatment as an Academy Model, Vendi Aesthetics Ltd may provide booking, administrative and customer support services on behalf of Cardesa Training International Ltd. By booking an Academy Model Appointment, the Academy Model acknowledges that both companies may participate in the administration and delivery of the Appointment and agrees that these Terms and Conditions shall apply accordingly. Nothing within these Terms and Conditions shall be interpreted as creating any liability for one company in respect of matters for which the other company is solely responsible. ________________________________________ 2.5 "Client" A "Client" means any individual who receives, or intends to receive, a Consultation, Treatment or other clinical service through the Clinic. ________________________________________ 2.6 "Academy Model" An "Academy Model" means any individual who voluntarily agrees to receive Treatment within the Academy for the purpose of supporting practical education and supervised student training. An Academy Model acknowledges that they are participating in a professional teaching environment and that their Appointment differs from a standard private clinical Appointment. ________________________________________ 2.7 "Consultation" A "Consultation" means any assessment, discussion, examination or review undertaken before, during or after Treatment, whether in person, remotely or by electronic communication. ________________________________________ 2.8 "Treatment" "Treatment" means any consultation, injectable procedure, skin treatment, laser treatment, wellness treatment, aesthetic procedure or other clinical service provided by the Company. ________________________________________ 2.9 "Practitioner" A "Practitioner" means any suitably qualified healthcare professional or aesthetic practitioner authorised by the Company to provide Consultations or Treatments. ________________________________________ 2.10 "Instructor" An "Instructor" means any trainer, educator or supervising Practitioner authorised by the Academy to deliver education, supervise Student Practitioners or intervene during Treatment where clinically appropriate. ________________________________________ 2.11 "Student Practitioner" A "Student Practitioner" means any delegate enrolled on a training programme who is undertaking practical education under the direct supervision of an Instructor. ________________________________________ 2.12 "Appointment" An "Appointment" means any Consultation, Treatment, review appointment, Academy Model session or other service confirmed by the Company. ________________________________________ 2.13 "Booking Fee" A "Booking Fee" means any payment required by the Company to reserve an Appointment. Unless expressly stated otherwise in writing, a Booking Fee forms part payment of the Treatment Fee. ________________________________________ 2.14 "Treatment Fee" The "Treatment Fee" means the total amount payable for the Consultation, Treatment or service booked by the Client or Academy Model. ________________________________________ 2.15 "Media" "Media" includes, without limitation: •photographs; •digital images; •video recordings; •audio recordings; •live broadcasts; •livestreams; •printed publications; •electronic publications; •presentations; •marketing materials; •promotional materials; •website content; •social media content; •educational materials; and •any other format capable of recording or reproducing visual or audio content, whether existing now or developed in the future. ________________________________________ 2.16 "Premises" "Premises" means any clinic, academy, training facility, treatment room or other location owned, occupied, hired or used by the Company for the delivery of its services. ________________________________________ 2.17 "Working Day" A "Working Day" means Monday to Friday, excluding public holidays in England and Wales. ________________________________________ 2.18 "Writing" or "Written" Any reference to "writing" or "written" includes communication by letter or email unless these Terms and Conditions expressly state otherwise. The Company reserves the right to specify the method by which notices, requests or communications must be submitted. ________________________________________ 2.19 Interpretation Unless the context otherwise requires: •words importing the singular shall include the plural and vice versa; •references to one gender shall include all genders; •headings are included for convenience only and shall not affect interpretation; •references to legislation include any amendment, replacement or re-enactment of that legislation; and •where the words "including", "includes" or "include" are used, they shall be interpreted as meaning "including without limitation." ________________________________________ 2.20 Entire Document These definitions apply throughout these Terms and Conditions and shall be used wherever the defined words or expressions appear, unless expressly stated otherwise. Where there is any inconsistency between a definition contained within this section and the ordinary meaning of a word or phrase, the definition contained within these Terms and Conditions shall prevail. SECTION 3 – BOOKING & APPOINTMENT PROCESS 3.1 Making a Booking Appointments may be requested by telephone, email, through the Company's website, online booking system, in person or by any other booking method authorised by the Company. An Appointment shall not be deemed confirmed until it has been accepted by the Company and, where applicable, the required Booking Fee or payment has been received in cleared funds. The Company reserves the right to refuse any booking request prior to confirmation without providing a reason. ________________________________________ 3.2 Formation of the Contract A legally binding agreement between the Company and the Client or Academy Model shall be created upon the earliest of: •written confirmation of an Appointment by the Company; •payment of a Booking Fee; •payment of the Treatment Fee in full; •attendance at an Appointment; or •commencement of a Consultation or Treatment. From that point, these Terms and Conditions shall apply in full. ________________________________________ 3.3 Information Provided The Client or Academy Model agrees to provide complete, accurate and truthful information when making a booking and throughout their relationship with the Company. This includes, where requested: •full legal name; •date of birth; •postal address; •telephone number; •email address; •emergency contact details; •relevant medical history; •allergies; •prescribed medication; •previous aesthetic treatments; •previous complications; •pregnancy or breastfeeding status where applicable; and •any other information reasonably requested by the Company. The Company shall be entitled to rely upon the accuracy of the information provided. Failure to disclose relevant information may result in Treatment being postponed, modified or refused without liability on the part of the Company. ________________________________________ 3.4 Identity Verification The Company reserves the right to request photographic identification before providing a Consultation or Treatment where it reasonably considers this necessary for: •verification of identity; •confirmation of age; •safeguarding purposes; •fraud prevention; •verification of medical records; or •compliance with legal or regulatory obligations. Failure to provide satisfactory identification where reasonably requested may result in the Appointment being postponed or cancelled. ________________________________________ 3.5 Medical Suitability Acceptance of a booking does not constitute confirmation that Treatment is clinically appropriate. All Consultations and Treatments remain subject to: •completion of the Company's medical questionnaire; •clinical assessment; •review of medical history; •assessment of suitability; •informed consent; and •the professional judgement of the Practitioner or Instructor. The Company reserves the right to decline or postpone Treatment where it considers this necessary in the interests of patient safety or good clinical practice. ________________________________________ 3.6 Appointment Times Appointment times are estimates only. The duration of any Consultation or Treatment may vary depending upon: •consultation requirements; •medical assessment; •informed consent procedures; •photography or recording; •application of topical anaesthetic; •educational requirements; •Instructor demonstrations; •Student Practitioner supervision; •unforeseen clinical circumstances; or •any other factor affecting the safe and professional delivery of Treatment. The Company shall not be liable for any inconvenience arising from an Appointment taking more or less time than anticipated. ________________________________________ 3.7 Academy Model Appointments Appointments booked by Academy Models are accepted on the understanding that they form part of a professional educational programme. Accordingly, Academy Model Appointments may: •take significantly longer than equivalent private clinic appointments; •involve treatment by Student Practitioners under supervision; •include observation by other Students; •include teaching discussions; •involve practical demonstrations; •require Instructor intervention; •require changes to the pace or sequence of Treatment to facilitate education. The Academy Model acknowledges and accepts these differences as fundamental conditions of participation. ________________________________________ 3.8 Clinical Records The Company shall create and maintain clinical records relating to each Consultation and Treatment. Clients and Academy Models acknowledge that these records form part of their clinical file and may include: •consultation notes; •medical history; •treatment records; •consent documentation; •photographs; •review notes; •correspondence; and •any other information reasonably required for clinical, legal or regulatory purposes. Clinical records remain the property of the Company, subject to the rights of the individual under applicable data protection legislation. ________________________________________ 3.9 Electronic Communications The Client or Academy Model agrees that the Company may communicate by: •telephone; •email; •SMS; •online booking systems; •secure electronic messaging; or •any other contact details provided by the individual. It is the responsibility of the Client or Academy Model to ensure that their contact details remain accurate and up to date. The Company shall not be responsible for missed communications resulting from inaccurate or outdated contact information. ________________________________________ 3.10 Right to Refuse or Cancel a Booking The Company reserves the right to refuse, postpone or cancel any Appointment where it reasonably believes that: •Treatment would not be clinically appropriate; •relevant medical information has not been disclosed; •payment obligations have not been met; •inaccurate or misleading information has been provided; •the Client or Academy Model has behaved abusively or inappropriately; •there are safeguarding concerns; •there are health and safety concerns; •the Appointment cannot safely proceed; or •proceeding would otherwise be contrary to professional standards or the legitimate interests of the Company. Where the Company cancels an Appointment prior to Treatment commencing, any refund due shall be made in accordance with these Terms and Conditions. ________________________________________ 3.11 Acceptance of Company Policies By booking an Appointment, the Client or Academy Model confirms that they agree to comply with all Company policies applicable to their Appointment, including but not limited to: •these Terms and Conditions; •medical questionnaires; •informed consent documentation; •aftercare instructions; •privacy notices; •complaints procedures; •safeguarding policies where applicable; and •any other policies reasonably notified by the Company from time to time. Failure to comply with such policies may result in Treatment being postponed, refused or discontinued. SECTION 4 – FEES & PAYMENTS 4.1 Treatment Fees The Treatment Fee payable shall be the price confirmed by the Company at the time the Appointment is accepted. The Company reserves the right to amend its prices at any time prior to confirming an Appointment. Once an Appointment has been confirmed, the agreed Treatment Fee shall remain fixed unless: •the Client or Academy Model requests additional Treatments or services; •the Treatment plan is amended at the request of the Client or Academy Model; •additional Treatment is clinically required and agreed before being undertaken; or •a pricing error has occurred, in which case the Company shall notify the Client or Academy Model before proceeding. ________________________________________ 4.2 Booking Fees The Company may require payment of a Booking Fee in order to reserve an Appointment. Unless expressly confirmed otherwise in writing: •the Booking Fee forms part payment of the Treatment Fee; •the Booking Fee is not an additional charge; •an Appointment is not reserved until the Booking Fee has been received in cleared funds; and •the Company may release any unconfirmed Appointment to another Client or Academy Model without further notice where payment has not been received within the requested timescale. ________________________________________ 4.3 Full Payment Unless otherwise agreed in writing, the balance of the Treatment Fee shall become due immediately following completion of the Treatment and before the Client or Academy Model leaves the Company's Premises. The Company reserves the right to require payment in full before Treatment for: •Academy Model Appointments; •promotional Treatments; •package offers; •Treatments below a specified value; •Treatments involving special order products; or •any Appointment where the Company reasonably considers advance payment to be appropriate. ________________________________________ 4.4 Payment Methods Payment may be made using any payment method accepted by the Company from time to time, including: •debit card; •credit card; •bank transfer; •cash (where accepted); or •approved third-party finance providers. The Company reserves the right to withdraw or refuse any payment method at its discretion. ________________________________________ 4.5 Promotional Offers and Discounts Promotional prices, discounted Treatments, introductory offers, Academy Model fees and package prices are offered entirely at the Company's discretion. Unless expressly stated otherwise: •promotions cannot be exchanged for cash; •promotions cannot be transferred; •promotions cannot be combined with other offers; •promotions cannot be applied retrospectively; •promotions may be withdrawn without notice prior to booking confirmation. ________________________________________ 4.6 Outstanding Balances Any outstanding balance remaining unpaid after the date upon which payment becomes due shall remain immediately payable. Where payment is not received, the Company reserves the right to: •suspend future Appointments; •refuse further Consultations or Treatments; •refuse future Academy bookings; •withhold non-essential documentation where legally permitted; •commence debt recovery proceedings; and •pursue all legal remedies available for the recovery of the outstanding balance. ________________________________________ 4.7 Recovery of Outstanding Sums Where the Company is required to take legal action or instruct a debt recovery agency to recover outstanding monies, the Client or Academy Model shall remain liable for the outstanding Treatment Fee together with any court fees, statutory interest, fixed legal costs and any other sums recoverable under the laws of England and Wales. ________________________________________ 4.8 Failed Payments Where any payment is declined, reversed, cancelled or otherwise fails after Treatment has been provided, the outstanding amount shall become immediately due. The Company reserves the right to suspend all future bookings until payment has been received in full. ________________________________________ 4.9 Chargebacks Clients and Academy Models agree to contact the Company directly before initiating any chargeback, payment dispute or payment reversal with their card issuer or payment provider. The Company will make every reasonable effort to investigate and resolve any genuine dispute promptly and fairly. Nothing within this clause shall prevent a Client or Academy Model from exercising their statutory rights. ________________________________________ 4.10 Academy Model Fees Academy Model fees reflect participation within a supervised educational environment and are not representative of the commercial value of equivalent private clinical Treatments. By booking as an Academy Model, the individual acknowledges that the reduced fee reflects: •participation within a live teaching environment; •extended Appointment duration; •observation by Student Practitioners; •educational discussion throughout the Appointment; •supervision by qualified Instructors; •practical demonstrations; and •the educational objectives of the Academy. The reduced fee shall not diminish the Company's commitment to patient safety, clinical standards or professional conduct. ________________________________________ 4.11 Vouchers, Gift Cards and Credit Notes Where the Company issues vouchers, gift cards or credit notes: •they shall only be redeemable in accordance with their stated terms; •they shall have no cash value unless required by law; •they may not be transferred without the Company's written agreement; •they must be redeemed before their expiry date where one has been specified. Lost, stolen or damaged vouchers, gift cards or credit notes may not be replaced at the Company's discretion. ________________________________________ 4.12 Refunds Refunds shall only be made where required by these Terms and Conditions, applicable legislation or where the Company otherwise agrees in writing. Where a refund is approved: •it will normally be made using the original payment method; •the Company will endeavour to process the refund promptly; •the time taken for funds to appear within the Client's account shall depend upon the relevant payment provider and financial institution. ________________________________________ 4.13 Right to Refuse Further Services The Company reserves the right to refuse future Consultations, Treatments, Academy Model Appointments or any other services where: •previous invoices remain unpaid; •repeated payment defaults have occurred; •fraudulent payment has been attempted; •abusive chargebacks have been initiated; or •the Company reasonably believes there is an unacceptable financial risk. ________________________________________ 4.14 Taxes All Treatment Fees include Value Added Tax (VAT) where applicable unless expressly stated otherwise. Should taxation legislation change, the Company reserves the right to amend its pricing accordingly for future Appointments. ________________________________________ 4.15 No Waiver Acceptance by the Company of late payment or part payment on any occasion shall not constitute a waiver of its right to require payment in full or to enforce these Terms and Conditions in relation to future Appointments. SECTION 5 – CANCELLATION, RESCHEDULING & FAILURE TO ATTEND 5.1 Cancellation by the Client or Academy Model Should a Client or Academy Model wish to cancel an Appointment, they must notify the Company within the minimum notice periods set out below. The following notice periods apply unless the Company confirms otherwise in writing: •Clinic Clients: not less than 24 hours before the scheduled Appointment. •Academy Models: not less than 48 hours before the scheduled Appointment. Notice shall only be deemed to have been given when received and acknowledged by the Company during normal business hours. ________________________________________ 5.2 Method of Cancellation To ensure that cancellations are properly recorded and acknowledged, cancellation requests must be submitted using the contact methods published by the Company from time to time. A cancellation shall not become effective until the Company has acknowledged receipt. Messages sent solely through social media platforms, text message, WhatsApp or voicemail shall not constitute valid cancellation unless expressly acknowledged by the Company. ________________________________________ 5.3 Cancellation Within the Required Notice Period Where the required notice has been provided and the cancellation is accepted by the Company: •the Appointment shall be cancelled; •any refund due shall be processed in accordance with these Terms and Conditions; and •where appropriate, the Client or Academy Model may request an alternative Appointment. The Company shall endeavour to process approved refunds promptly. The time required for funds to reach the Client's account will depend upon the relevant payment provider and financial institution. ________________________________________ 5.4 Cancellation Without Sufficient Notice Appointments are reserved exclusively for each Client or Academy Model. Where insufficient notice is given, the Company is unlikely to have a reasonable opportunity to offer the Appointment to another individual, resulting in a financial loss to the business. Accordingly, where the required notice has not been provided: •any Booking Fee shall be forfeited; and •the Client or Academy Model shall remain liable for any additional sums payable under these Terms and Conditions. The Company reserves the right, entirely at its discretion, to waive or reduce any such charge where exceptional circumstances exist. Any exercise of discretion shall not create a precedent or contractual entitlement. ________________________________________ 5.5 Requests to Reschedule A request to reschedule an Appointment shall not automatically be accepted. Rescheduling remains subject to: •availability; •sufficient notice; •acceptance by the Company; •payment of any outstanding sums; and •the Company's operational requirements. Until an alternative Appointment has been confirmed in writing, the original Appointment shall remain in force. ________________________________________ 5.6 Rescheduled Appointments Where the Company agrees to reschedule an Appointment: •the original Booking Fee may be transferred to the new Appointment; •the replacement Appointment should normally take place within one calendar month of the original Appointment unless the Company agrees otherwise; •the Company reserves the right to determine the date and time of the replacement Appointment according to availability. Once an Appointment has been rescheduled, any subsequent cancellation, request to reschedule or failure to attend may result in forfeiture of the Booking Fee and liability for the full Treatment Fee. ________________________________________ 5.7 Exceptional Circumstances The Company recognises that genuine emergencies may occasionally prevent attendance. Where exceptional circumstances arise, the Company may, at its absolute discretion, offer: •an alternative Appointment; •transfer of the Booking Fee; •a credit towards a future Appointment; •a partial refund; or •another reasonable solution. Each request shall be considered on its own individual merits. The Company's decision shall be final and shall not create any contractual entitlement for future Appointments. ________________________________________ 5.8 Failure to Attend A Client or Academy Model shall be deemed to have failed to attend where they: •do not attend the Appointment; •arrive so late that Treatment cannot reasonably proceed; •leave before Treatment commences; or •refuse to proceed after the Appointment has been reserved exclusively for them. Where a failure to attend occurs without compliance with these Terms and Conditions: •the Booking Fee shall be forfeited; •the Company may require payment of the outstanding Treatment Fee; •future bookings may be refused; and •any promotional pricing or discounted fees associated with that Appointment may be withdrawn. ________________________________________ 5.9 Late Arrival Clients and Academy Models are requested to arrive promptly for their Appointment. Where an individual arrives late, the Company reserves the right to: •shorten the Consultation or Treatment; •modify the Treatment plan; •reschedule the Appointment; •treat the Appointment as a failure to attend where insufficient time remains to undertake Treatment safely. The full Treatment Fee shall remain payable where the Appointment cannot proceed as a result of late arrival. ________________________________________ 5.10 Repeated Cancellations Where a Client or Academy Model repeatedly: •cancels Appointments; •requests rescheduling; •fails to attend; or •arrives significantly late, the Company reserves the right to: •require payment in full before accepting future bookings; •refuse promotional pricing; •refuse future Appointments; or •permanently decline to provide further services. ________________________________________ 5.11 Cancellation by the Company The Company reserves the right to postpone, rearrange or cancel any Appointment where reasonably necessary, including but not limited to: •Practitioner or Instructor illness; •staff shortages; •equipment failure; •unforeseen clinical circumstances; •medical emergencies; •adverse weather; •utility failure; •health and safety concerns; •safeguarding concerns; •Force Majeure; or •any circumstance beyond the Company's reasonable control. Where reasonably practicable, the Company shall provide as much notice as possible and shall endeavour to offer an alternative Appointment. Where the Company is unable to provide an alternative Appointment acceptable to the Client or Academy Model, it shall refund any monies paid in respect of the cancelled Appointment. The Company's liability shall be limited to the refund of sums actually paid to the Company for the cancelled Appointment. The Company shall not be liable for any indirect or consequential losses, including but not limited to travel expenses, accommodation costs, childcare costs, parking charges, loss of earnings or any other incidental expenses. ________________________________________ 5.12 Waiting Lists The Company may operate a waiting list for Appointments. Where an Appointment becomes available due to cancellation, the Company may offer that Appointment to any other Client or Academy Model at its absolute discretion. The Company shall not be obliged to contact individuals on a waiting list in any particular order and shall have complete discretion regarding the allocation of available Appointments. ________________________________________ 5.13 Abandoned Appointments Where a Client or Academy Model leaves the Company's Premises before Treatment has been completed without the agreement of the Practitioner or Instructor, the Appointment shall be deemed to have been abandoned. In such circumstances, the Company reserves the right to charge the full Treatment Fee and decline future bookings. ________________________________________ 5.14 No Waiver The Company's decision to waive any cancellation charge, transfer a Booking Fee or exercise discretion on any occasion shall not affect its right to enforce these Terms and Conditions in relation to any future Appointment. SECTION 6 – ACADEMY MODEL APPOINTMENTS 6.1 Nature of Academy Model Appointments Academy Model Appointments are undertaken within a professional educational environment for the purpose of providing practical training to Student Practitioners under the direct supervision of qualified Instructors. By booking an Academy Model Appointment, the Academy Model acknowledges that they are participating in a live educational environment and that the Appointment differs significantly from a standard private clinic appointment. The reduced Treatment Fee reflects participation in professional education and is not representative of the commercial value of an equivalent Treatment undertaken within the Clinic. ________________________________________ 6.2 Educational Purpose The Academy exists to provide high-quality practical education to healthcare professionals and aesthetic practitioners. The Academy Model acknowledges that their participation assists Student Practitioners in developing practical skills under controlled clinical supervision and forms an essential component of the Academy's educational programme. ________________________________________ 6.3 Student Participation Treatments may be performed by one or more Student Practitioners under the direct supervision of an Instructor. The supervising Instructor shall remain responsible for maintaining appropriate clinical standards throughout the Appointment and may: •supervise Treatment; •provide instruction; •demonstrate techniques; •intervene at any stage; •modify Treatment; •or complete all or part of the Treatment where considered clinically appropriate. The Academy shall determine which Student Practitioner or Instructor participates in any Appointment. ________________________________________ 6.4 Educational Environment The Academy Model understands and accepts that Appointments take place within an active teaching environment. Appointments may include: •observation by Student Practitioners; •observation by other Academy delegates; •observation by prospective students attending authorised open events; •practical demonstrations; •teaching discussions; •questions and answers; •anatomical demonstrations; •treatment planning discussions; •Instructor feedback; •assessment of Student Practitioners; and •reasonable interruptions necessary for educational purposes. The Academy Model accepts that these activities form an integral part of the educational process. ________________________________________ 6.5 Duration of Appointments Academy Model Appointments will normally take considerably longer than equivalent private clinic appointments. Appointment durations are estimates only and may vary depending upon: •educational requirements; •Student Practitioner progression; •Instructor demonstrations; •consultation requirements; •photography or video recording; •application of topical anaesthetic where applicable; •treatment complexity; •unforeseen clinical circumstances; and •any other factor affecting the safe delivery of Treatment. The Academy shall not be liable for any inconvenience arising from an Appointment exceeding its estimated duration. ________________________________________ 6.6 Allocation of Students The Academy reserves absolute discretion regarding the allocation of Student Practitioners, Instructors and teaching groups. Academy Models shall have no contractual right to request Treatment by a particular Student Practitioner or Instructor. The Academy may change the allocated Student Practitioner or Instructor at any time where it considers such change appropriate. ________________________________________ 6.7 Clinical Standards Although Treatment is undertaken within an educational environment, the Company remains committed to maintaining high standards of clinical care, professionalism and patient safety. The educational nature of the Appointment shall not reduce the Company's commitment to: •clinical excellence; •infection prevention; •patient safety; •professional conduct; or •ethical practice. ________________________________________ 6.8 Clinical Judgement The supervising Instructor retains overall responsibility for every Academy Model Appointment. Where considered necessary in the interests of patient safety or professional practice, the Instructor may: •modify the Treatment plan; •reduce Treatment; •increase Treatment with the Academy Model's agreement; •postpone Treatment; •discontinue Treatment; or •refuse to proceed. The Instructor's professional judgement shall be final. ________________________________________ 6.9 Photography, Video Recording and Educational Media Academy Model Appointments form part of the Academy's educational programme. Accordingly, photography, video recording and audio recording may take place before, during and after Treatment. By booking an Academy Model Appointment, the Academy Model acknowledges and agrees that the creation of such Media forms an essential condition of participation within the Academy. The Academy Model further agrees that such Media may be created, stored, edited, reproduced and used by Vendi Aesthetics Ltd and Cardesa Training International Ltd for legitimate purposes including: •student education; •practical assessment; •instructor training; •internal staff training; •educational presentations; •printed teaching materials; •digital learning resources; •websites; •social media; •promotional materials; •advertising; •public relations; •professional publications; and •any other lawful educational or commercial purpose connected with the Company's business. ________________________________________ 6.10 Model Responsibilities Academy Models agree to: •provide complete and accurate medical information; •comply with all reasonable instructions given by the Company; •remain courteous and respectful throughout the Appointment; •advise the Company immediately of any discomfort or concerns; •follow all aftercare advice; •attend review Appointments where requested; •cooperate with the educational process; and •notify the Company promptly if they become unable to attend. ________________________________________ 6.11 Withdrawal from Treatment An Academy Model may withdraw from Treatment at any stage prior to commencement. Where Treatment has commenced, the supervising Instructor may, where clinically appropriate, recommend completion of the procedure in the interests of patient safety. Withdrawal from an Appointment shall not automatically entitle the Academy Model to any refund. ________________________________________ 6.12 Educational Priority The Academy Model acknowledges that the Appointment has been arranged primarily to facilitate professional education. Accordingly, the sequence, pace and structure of the Appointment may be influenced by the educational objectives of the training programme, provided that patient safety, clinical judgement and professional standards remain paramount at all times. ________________________________________ 6.13 No Guarantee of Treatment Outcome Whilst every reasonable effort will be made to achieve a satisfactory clinical outcome, the Academy Model acknowledges that aesthetic medicine is not an exact science and that individual results vary. The Company makes no representation or guarantee regarding: •aesthetic outcome; •symmetry; •longevity of results; •degree of improvement; •satisfaction with appearance; or •the correction of any particular concern. Any review Appointment, touch-up Treatment or corrective procedure offered by the Company shall be entirely at the Company's clinical discretion and shall not imply that the original Treatment was defective, negligently performed or in breach of contract. ________________________________________ 6.14 Refusal of Future Academy Model Appointments The Company reserves the right to refuse future Academy Model bookings where an individual: •repeatedly fails to attend; •repeatedly cancels Appointments; •behaves in an abusive, aggressive or inappropriate manner; •refuses to comply with reasonable instructions; •disrupts the educational environment; •places Students, staff or other Models at risk; or •otherwise acts in a manner inconsistent with the professional standards expected by the Academy. The Company's decision shall be final. SECTION 7 – PHOTOGRAPHY, VIDEO RECORDING, AUDIO RECORDING & MEDIA RIGHTS 7.1 General The Company may create photographs, video recordings, audio recordings and other Media before, during and after Consultations, Treatments and Academy Model Appointments where considered appropriate for clinical, educational, administrative, legal or marketing purposes. Such Media may include, but is not limited to: •consultation photographs; •pre-treatment images; •intra-treatment photographs and recordings; •post-treatment images; •review photographs; •educational recordings; •procedural demonstrations; •audio recordings; •interviews; •testimonials; and •any other visual or audio record created during the course of the Appointment. ________________________________________ 7.2 Clinical Photography The Company routinely takes clinical photographs to: •assess suitability for Treatment; •plan Treatment; •monitor progress; •assess healing; •evaluate Treatment outcomes; •maintain accurate clinical records; and •comply with professional standards and insurance requirements. Clinical photography forms part of the Company's normal clinical record keeping. ________________________________________ 7.3 Academy Model Participation Academy Model Appointments take place within a live educational environment in which photography, video recording and audio recording form an integral part of the teaching process. By booking and attending an Academy Model Appointment, the Academy Model expressly acknowledges and agrees that photography, filming and recording are essential conditions of participation. Individuals who do not wish to be photographed, filmed or recorded should not book Treatment as an Academy Model. ________________________________________ 7.4 Authorised Uses Subject to applicable law, the Client or Academy Model acknowledges and agrees that Media created during their Appointment may be used by Vendi Aesthetics Ltd and Cardesa Training International Ltd for legitimate purposes including, but not limited to: •clinical records; •continuity of care; •treatment planning; •practitioner training; •student education; •practical assessment; •instructor training; •internal staff training; •educational presentations; •seminars; •conferences; •workshops; •printed teaching materials; •digital learning resources; •websites; •blogs; •social media platforms; •printed advertising; •digital advertising; •promotional campaigns; •public relations; •press releases; •professional publications; •television or media appearances; •documentary or educational productions; and •any other lawful educational, clinical or commercial purpose connected with the Company's business. ________________________________________ 7.5 Editing and Production The Company may edit, crop, enhance, reproduce, combine, publish, distribute, transmit or otherwise adapt any Media created during an Appointment, provided that such editing does not intentionally misrepresent the Treatment provided. Media may be incorporated into future educational, promotional or marketing material in any format now existing or developed in the future. ________________________________________ 7.6 Ownership of Media All Media created by or on behalf of the Company shall remain the exclusive property of the Company. The Company shall retain sole ownership of all: •photographs; •video recordings; •audio recordings; •digital files; •edited productions; •educational recordings; and •derivative works. The Client or Academy Model acquires no ownership rights in any Media created during their Appointment. ________________________________________ 7.7 Intellectual Property Rights All copyright, database rights, design rights and other intellectual property rights arising in any Media created during an Appointment shall vest exclusively in the Company immediately upon creation. Nothing within these Terms and Conditions transfers any intellectual property rights to the Client or Academy Model. ________________________________________ 7.8 No Royalty or Compensation The Client or Academy Model acknowledges and agrees that they shall not be entitled to any: •royalty; •licence fee; •commission; •appearance fee; •compensation; •profit share; or •other financial payment arising from the creation, publication or use of any Media by the Company in accordance with these Terms and Conditions. ________________________________________ 7.9 Company Branding The names: •Cavendish Aesthetics; •Cavendish Aesthetics Academy; •Vendi Aesthetics Ltd; •Cardesa Training International Ltd; together with all associated logos, branding, photographs, videos, publications, manuals, educational materials, graphics, marketing content and digital assets remain the exclusive intellectual property of the Company and may not be copied, reproduced, distributed, published or otherwise used without the Company's prior written permission. ________________________________________ 7.10 Recording by Clients or Academy Models Photography, video recording, audio recording or livestreaming by Clients, Academy Models or accompanying persons within the Company's Premises is prohibited unless the Company has provided its prior written consent. This restriction exists to protect: •patient confidentiality; •the privacy of other Clients and Academy Models; •Student Practitioners; •Instructors; •members of staff; •confidential business information; •teaching methods; and •the Company's intellectual property. The Company reserves the right to require any unauthorised recording to cease immediately and may require any unauthorised images or recordings to be permanently deleted before the individual leaves the Premises. Persistent or serious breaches may result in Treatment being discontinued and future services being refused. ________________________________________ 7.11 Storage and Retention The Company may retain Media for as long as reasonably necessary for: •clinical records; •patient safety; •insurance purposes; •legal proceedings; •regulatory compliance; •education; •historical records; •business continuity; •quality assurance; and •legitimate business purposes, subject always to applicable data protection legislation. ________________________________________ 7.12 Confidentiality The Company shall take reasonable steps to ensure that Media is stored securely and accessed only by authorised persons where appropriate. Nothing within this clause shall prevent the Company from publishing Media where publication is authorised under these Terms and Conditions, required by law or otherwise permitted under applicable legislation. ________________________________________ 7.13 Artificial Intelligence and Emerging Technologies The Company may use Media for educational analysis, digital learning platforms, internal quality assurance, technological development and other legitimate business purposes using technologies available now or developed in the future, provided that such use complies with applicable legislation. The Company shall not knowingly permit identifiable Media to be used by unrelated third parties for independent commercial exploitation without an appropriate lawful basis. ________________________________________ 7.14 Withdrawal of Consent Where the Company relies upon consent for a particular use of identifiable Media under applicable law, the individual may withdraw that consent by submitting a written request to the Company. Withdrawal of consent shall not affect: •the lawfulness of any processing undertaken before consent was withdrawn; •the Company's right to retain Media required for clinical, legal, insurance or regulatory purposes; •anonymised Media that no longer identifies an individual; or •Media already incorporated into printed publications, educational materials or other content that cannot reasonably be withdrawn. ________________________________________ 7.15 Survival of Rights The rights granted to the Company under this section shall continue following completion of Treatment and shall remain effective unless otherwise required by applicable law. SECTION 8 – TREATMENT EXPECTATIONS, CLINICAL JUDGEMENT & RESULTS 8.1 Elective Nature of Treatment The Treatments provided by the Company are elective cosmetic procedures requested voluntarily by the Client or Academy Model. Unless expressly stated otherwise, such Treatments are not medically necessary and are undertaken to improve or alter aesthetic appearance. The decision to proceed with Treatment remains entirely that of the Client or Academy Model following consultation and informed consent. ________________________________________ 8.2 Individual Results The Client and Academy Model acknowledge that every individual responds differently to Treatment. Treatment outcomes are influenced by numerous factors including, but not limited to: •age; •genetics; •facial anatomy; •skin quality; •skin condition; •metabolism; •immune response; •previous aesthetic treatments; •lifestyle; •smoking; •alcohol consumption; •sun exposure; •medications; •existing medical conditions; •compliance with aftercare advice; and •the natural ageing process. Accordingly, results will vary between individuals. ________________________________________ 8.3 No Guarantee of Results Whilst the Company shall exercise reasonable skill, care and professional judgement in providing Treatments, no guarantee, warranty or representation is given regarding: •aesthetic outcome; •facial symmetry; •longevity of results; •degree of improvement; •satisfaction with appearance; •correction of a particular concern; •compatibility with photographs; •compatibility with celebrity images; •compatibility with digitally altered or AI-generated images; or •any specific expectation expressed by the Client or Academy Model. The Client or Academy Model acknowledges that aesthetic medicine is not an exact science and that outcomes cannot be guaranteed. ________________________________________ 8.4 Clinical Judgement All Consultations and Treatments remain subject to the independent clinical judgement of the Practitioner or Instructor. The Practitioner or Instructor may at any time: •decline Treatment; •postpone Treatment; •modify the Treatment plan; •reduce the quantity of product used; •recommend an alternative Treatment; •discontinue Treatment; or •refuse to undertake a requested procedure, where they reasonably consider such action to be in the interests of patient safety, ethical practice or professional standards. The Practitioner's clinical judgement shall take precedence over the wishes or expectations of the Client or Academy Model. ________________________________________ 8.5 Treatment Planning Any Treatment plan discussed during Consultation represents the professional opinion of the Practitioner based upon the information available at that time. Treatment plans may change following: •clinical examination; •review of medical history; •changes in health; •changes in facial anatomy; •previous Treatments; •healing response; or •any other relevant clinical factor. The Company shall not be obliged to provide Treatment in accordance with any preliminary discussion where this is no longer considered clinically appropriate. ________________________________________ 8.6 Previous Treatments Undertaken Elsewhere The Company accepts no responsibility for the quality, safety or outcome of Treatments undertaken by another practitioner or organisation. Where the Company agrees to assess or undertake corrective Treatment, such Treatment shall constitute an entirely new clinical service. No representation is made that previous work can be corrected or improved. ________________________________________ 8.7 Reviews and Touch-Up Treatments Where the Company offers a review Appointment or additional Treatment following an initial procedure, such review or Treatment is provided as part of the Company's commitment to good clinical practice. The provision of a review Appointment, touch-up Treatment or corrective procedure shall not constitute: •an admission of liability; •an admission of negligence; •an admission that the original Treatment was defective; •a breach of contract; or •acceptance that any particular result should have been achieved. Any decision to provide additional Treatment shall remain entirely at the Company's clinical discretion. ________________________________________ 8.8 Complications All medical and aesthetic procedures carry inherent risks. The Client or Academy Model acknowledges that, despite appropriate care and professional skill, recognised complications and adverse events may occur. The Client or Academy Model agrees to contact the Company promptly should they experience any unexpected symptoms, concerns or suspected complications following Treatment. The Company shall not be responsible for complications that arise due to: •failure to follow aftercare advice; •failure to disclose relevant medical information; •Treatment obtained elsewhere; •unauthorised interference with the treated area; or •any matter outside the Company's reasonable control. ________________________________________ 8.9 Practitioner Recommendations The Company may recommend that a Client or Academy Model: •delays Treatment; •undergoes further assessment; •seeks advice from their General Practitioner; •seeks advice from a medical specialist; •undertakes alternative Treatment; or •declines Treatment altogether. Such recommendations are made in the interests of patient safety and professional care. The Client or Academy Model acknowledges that they remain responsible for any decision to decline such recommendations. ________________________________________ 8.10 Medical Emergencies Where an unexpected medical situation arises during Treatment, the Practitioner or Instructor may immediately suspend or discontinue the procedure in order to prioritise patient safety. The Company may arrange emergency medical assistance where considered appropriate. The Client or Academy Model agrees that patient safety shall take precedence over completion of any Treatment. ________________________________________ 8.11 Refusal of Treatment The Company reserves the absolute right to refuse Treatment where, in its professional opinion: •Treatment would be clinically inappropriate; •expectations are unrealistic; •informed consent cannot properly be obtained; •relevant medical information has not been disclosed; •the Client or Academy Model appears intoxicated; •the Client or Academy Model is under the influence of recreational drugs; •safeguarding concerns exist; •abusive or threatening behaviour has occurred; •there is reason to believe that Treatment may not be in the individual's best interests; or •proceeding would otherwise compromise patient safety or professional standards. The Company's decision shall be final. ________________________________________ 8.12 No Obligation to Replicate Previous Treatments Previous Treatments carried out by the Company, or by another practitioner, shall not oblige the Company to repeat, replicate or continue any previous Treatment plan. Each Consultation shall be assessed independently based upon the individual's presentation and clinical circumstances at the time of attendance. ________________________________________ 8.13 Limitation of Expectations The Client and Academy Model acknowledge that aesthetic Treatments are intended to enhance appearance and not to achieve perfection. Minor asymmetry, anatomical variation and natural differences in facial structure are common. The Company shall not be responsible where Treatment outcomes differ from the subjective expectations of the Client or Academy Model, provided that the Treatment has been carried out with reasonable skill, care and professional competence. ________________________________________ 8.14 Acceptance of Risk By proceeding with Treatment, the Client or Academy Model acknowledges that they have: •had the opportunity to ask questions; •received appropriate information regarding the proposed Treatment; •understood the potential benefits, limitations and risks; •considered the alternatives where appropriate; and •chosen to proceed voluntarily. The Client or Academy Model accepts the inherent limitations of aesthetic medicine and acknowledges that no Treatment can guarantee a specific outcome. SECTION 9 – AFTERCARE, REVIEW APPOINTMENTS & CLIENT RESPONSIBILITIES 9.1 Aftercare Instructions Following Treatment, the Company shall provide appropriate aftercare advice relevant to the procedure undertaken. Aftercare advice may be provided: •verbally; •in printed form; •electronically; •by email; •via the Company's website; •through an online patient portal; or •by any other method considered appropriate by the Company. The Client or Academy Model agrees to read, understand and comply with all aftercare advice provided. ________________________________________ 9.2 Responsibility Following Treatment Following completion of Treatment, the Client or Academy Model accepts responsibility for: •following all aftercare advice; •maintaining appropriate hygiene; •protecting the treated area; •avoiding activities specifically advised against by the Company; •taking prescribed or recommended medication where appropriate; •monitoring their healing process; and •contacting the Company promptly if any concerns arise. Failure to follow aftercare advice may adversely affect Treatment outcomes and may increase the risk of complications. ________________________________________ 9.3 Failure to Follow Aftercare Advice The Company shall not be responsible for adverse outcomes, complications or unsatisfactory results arising wholly or partly from: •failure to follow aftercare advice; •failure to attend recommended review appointments; •failure to disclose relevant medical information; •interference with the treated area; •treatment obtained elsewhere; •self-administered corrective measures; •failure to seek timely advice from the Company when concerns arise; or •any other act or omission outside the reasonable control of the Company. ________________________________________ 9.4 Review Appointments Certain Treatments may include, or require, a review Appointment. Review Appointments are intended to allow the Practitioner to assess healing, Treatment outcome and, where clinically appropriate, discuss any further recommendations. Attendance at a review Appointment does not guarantee that additional Treatment will be provided. ________________________________________ 9.5 Timing of Reviews Where a review Appointment is recommended, it should normally be attended within the timeframe advised by the Company. Failure to attend within the recommended period may affect the Practitioner's ability to accurately assess the Treatment outcome and may result in any discretionary review or touch-up Treatment no longer being available. ________________________________________ 9.6 Concerns Following Treatment If the Client or Academy Model has any concerns following Treatment, they should contact the Company as soon as reasonably practicable. The Company will make reasonable efforts to assess the concern promptly and provide appropriate professional advice. Clients and Academy Models are encouraged to contact the Company before seeking advice from third parties regarding the outcome of Treatment. ________________________________________ 9.7 Emergency Medical Care The Company does not provide emergency medical services. If the Client or Academy Model experiences symptoms suggesting a serious medical emergency, including but not limited to severe allergic reaction, visual disturbance, difficulty breathing, loss of consciousness or any other urgent medical condition, they should immediately seek appropriate emergency medical assistance by contacting the emergency services or attending the nearest Accident and Emergency Department. The Client or Academy Model should also notify the Company as soon as reasonably practicable. ________________________________________ 9.8 Additional Treatment Where additional Treatment is recommended following a review Appointment, this shall be entirely at the clinical discretion of the Practitioner. The Practitioner may determine that: •no further Treatment is required; •additional Treatment would not improve the outcome; •additional Treatment would be clinically inappropriate; •additional Treatment should be delayed; or •additional Treatment should be undertaken. Any additional Treatment may be subject to additional charges unless the Company expressly agrees otherwise in writing. ________________________________________ 9.9 Longevity of Results The Client and Academy Model acknowledge that aesthetic Treatments are temporary in nature unless expressly stated otherwise. The duration of any Treatment result varies significantly between individuals and depends upon numerous factors including lifestyle, metabolism, anatomy, medical history and the natural ageing process. The Company gives no guarantee regarding the duration of any Treatment outcome. ________________________________________ 9.10 Treatment by Third Parties The Company strongly advises Clients and Academy Models not to undergo additional aesthetic Treatment by another practitioner before any recommended review Appointment has taken place. The Company shall not be responsible for assessing or commenting upon results that have been altered by Treatment undertaken by another practitioner. Where Treatment has been undertaken elsewhere following the Company's Treatment, any future Consultation shall be treated as a new clinical assessment. ________________________________________ 9.11 Communication Following Treatment The Company may contact the Client or Academy Model following Treatment for purposes including: •welfare checks; •review appointments; •aftercare reminders; •requests for clinical photographs; •monitoring of Treatment outcomes; •patient safety; •quality assurance; and •regulatory or insurance requirements. The Client or Academy Model agrees to cooperate with any reasonable request relating to post-treatment care. ________________________________________ 9.12 Aftercare Information All aftercare advice, documentation, leaflets, digital resources, videos and educational material supplied by the Company remain its intellectual property. Such material is provided solely for the personal use of the Client or Academy Model. It may not be copied, reproduced, published, distributed or used for commercial purposes without the Company's prior written consent. ________________________________________ 9.13 Practitioner Availability Whilst the Company will make reasonable efforts to ensure continuity of care, it cannot guarantee that a review Appointment will be undertaken by the same Practitioner who performed the original Treatment. Where necessary, another suitably qualified Practitioner may undertake the review or provide appropriate clinical advice. ________________________________________ 9.14 No Guarantee of Corrective Treatment The Company shall not be under any contractual obligation to provide corrective, remedial or additional Treatment free of charge. Any decision to provide such Treatment shall remain entirely at the Company's clinical discretion and shall not constitute an admission of liability, negligence, breach of contract or unsatisfactory performance of the original Treatment. ________________________________________ 9.15 Continuing Duty of Honesty Following Treatment, the Client or Academy Model agrees to promptly inform the Company of: •any change in medical circumstances relevant to the Treatment; •any Treatment received elsewhere; •any adverse reaction; •any suspected complication; or •any matter which may reasonably affect ongoing clinical management. Failure to provide such information may affect future Treatment recommendations and may limit the Company's ability to provide appropriate clinical advice. SECTION 10 – PROFESSIONAL CONDUCT, STANDARDS OF BEHAVIOUR & ZERO TOLERANCE POLICY 10.1 Professional Environment The Company is committed to maintaining a safe, respectful, inclusive and professional environment for all Clients, Academy Models, Practitioners, Instructors, Student Practitioners, employees, contractors and visitors. Every individual attending the Company's Premises is expected to behave in a courteous, respectful and professional manner at all times. ________________________________________ 10.2 Mutual Respect The Company believes that every individual has the right to be treated with dignity and respect. Clients and Academy Models agree to treat all members of the Company's team, Students and other visitors courteously and professionally throughout their dealings with the Company. ________________________________________ 10.3 Zero Tolerance The Company operates a zero-tolerance policy towards unacceptable behaviour. The following behaviours are strictly prohibited: •abusive language; •threatening behaviour; •intimidation; •harassment; •bullying; •discrimination; •aggressive conduct; •violence or threatened violence; •sexual harassment; •inappropriate sexual comments or behaviour; •deliberate intimidation of Students or staff; •damage to Company property; •theft; •disruptive behaviour; •behaviour likely to cause alarm or distress; and •any conduct which the Company reasonably considers unacceptable. ________________________________________ 10.4 Intoxication The Company reserves the right to refuse Consultation or Treatment where a Client or Academy Model appears to be under the influence of: •alcohol; •illegal drugs; •recreational drugs; •misuse of prescription medication; or •any substance which may impair judgement or the ability to provide informed consent. The Company's decision shall be final. ________________________________________ 10.5 Safeguarding The Company reserves the right to refuse, postpone or discontinue any Consultation or Treatment where safeguarding concerns arise. Where appropriate, the Company may take such action as it considers necessary to safeguard vulnerable individuals or comply with its legal or professional obligations. ________________________________________ 10.6 Respect for the Educational Environment Academy Models acknowledge that Student Practitioners are undertaking professional education. Academy Models agree to behave in a manner that supports the educational process and shall not deliberately undermine, ridicule, intimidate or interfere with Students during practical training. The Company reserves the right to terminate an Appointment where behaviour adversely affects the educational environment. ________________________________________ 10.7 Mobile Telephones and Electronic Devices Clients and Academy Models are requested to place mobile telephones and other electronic devices on silent during Consultations and Treatments. The Company may require mobile telephones or recording devices to be switched off where necessary to: •protect confidentiality; •minimise disruption; •safeguard privacy; •support the educational environment; or •maintain professional standards. ________________________________________ 10.8 Accompanying Persons Unless expressly agreed by the Company, accompanying persons shall not be permitted to enter treatment rooms or Academy training areas. The Company reserves the right to refuse entry to accompanying persons where their presence may: •compromise confidentiality; •interfere with Treatment; •disrupt education; •create safeguarding concerns; •compromise health and safety; or •otherwise interfere with the Company's operations. ________________________________________ 10.9 Children Children attending the Company's Premises remain the sole responsibility of the accompanying adult at all times. Unless specifically invited by the Company, children should not accompany Clients or Academy Models into treatment rooms or Academy teaching areas. The Company reserves the right to postpone or refuse Treatment where appropriate childcare arrangements have not been made and the Company considers that proceeding would compromise safety, privacy or the quality of Treatment. ________________________________________ 10.10 Animals Animals are not permitted on the Company's Premises other than registered assistance dogs or where otherwise authorised by the Company. ________________________________________ 10.11 Health and Safety Clients and Academy Models agree to comply with all reasonable health and safety instructions given by the Company. The Company reserves the right to require any individual to leave the Premises where their behaviour presents, or is reasonably considered likely to present, a risk to: •themselves; •other Clients; •Academy Models; •Student Practitioners; •members of staff; or •visitors. ________________________________________ 10.12 Social Media Conduct The Company welcomes honest feedback and respectful discussion. Clients and Academy Models agree not to knowingly publish, post or distribute false, misleading or malicious statements regarding the Company, its Directors, Practitioners, Instructors, Student Practitioners or employees. Nothing within this clause prevents any individual from exercising their legal right to provide truthful reviews or express honestly held opinions. Where concerns arise, the Company encourages Clients and Academy Models to raise those concerns directly in the first instance so that they may be investigated and, where appropriate, resolved promptly. ________________________________________ 10.13 Confidentiality Clients and Academy Models shall respect the privacy of other individuals attending the Company's Premises. They shall not intentionally disclose confidential information concerning: •other Clients; •Academy Models; •Students; •Practitioners; •members of staff; or •the Company's business affairs, obtained whilst attending the Company's Premises. ________________________________________ 10.14 Termination of an Appointment The Company reserves the right to terminate a Consultation, Treatment or Academy Model Appointment immediately where the behaviour of a Client or Academy Model: •compromises patient safety; •compromises the safety or wellbeing of staff or Students; •disrupts the educational environment; •breaches these Terms and Conditions; •breaches Company policies; or •otherwise makes it inappropriate for the Appointment to continue. Where an Appointment is terminated for these reasons, the Company reserves the right to retain any Booking Fee and require payment of the applicable Treatment Fee. ________________________________________ 10.15 Refusal of Future Services Following serious or repeated breaches of this Section, the Company reserves the right to: •refuse future Appointments; •refuse Academy Model participation; •refuse future Treatments; •remove an individual from its premises; •decline future business; and •take such legal action as may be appropriate to protect the Company, its staff, Students and Clients. The Company's decision shall be made reasonably and in accordance with applicable law and shall be final. ________________________________________ 10.16 Equality, Diversity and Inclusion The Company is committed to providing an environment that is respectful, inclusive and free from unlawful discrimination. The Company expects all Clients, Academy Models, Students, Practitioners, employees and visitors to contribute positively to that environment and to treat others fairly, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation. SECTION 11 – INTELLECTUAL PROPERTY & CONFIDENTIAL INFORMATION 11.1 Ownership Unless otherwise stated in writing, all intellectual property created, owned or used by the Company shall remain the exclusive property of the relevant Company. This includes, but is not limited to: •training manuals; •course materials; •presentations; •handbooks; •workbooks; •consent forms; •consultation documents; •policies and procedures; •treatment protocols; •educational resources; •clinical documentation; •photographs; •videos; •audio recordings; •graphics; •logos; •branding; •website content; •social media content; •marketing materials; •promotional literature; •digital resources; •software; •databases; and •any other original works created by or on behalf of the Company. ________________________________________ 11.2 Copyright All copyright and other intellectual property rights arising in the materials referred to within these Terms and Conditions shall belong exclusively to the relevant Company unless otherwise agreed in writing. No licence or ownership rights are transferred to any Client, Academy Model or third party except as expressly provided within these Terms and Conditions. ________________________________________ 11.3 Permitted Personal Use Documents, aftercare information and educational material supplied to Clients and Academy Models are provided solely for their personal use in connection with their Treatment. Such material may not be: •copied; •reproduced; •distributed; •published; •uploaded; •sold; •licensed; •adapted; •translated; •incorporated into other works; or •used for any commercial purpose, without the Company's prior written consent. ________________________________________ 11.4 Academy Materials Training materials produced by the Academy represent significant intellectual property developed through the Company's experience, expertise and investment. No person may copy, photograph, scan, record, reproduce, distribute or otherwise exploit any Academy materials without the Company's prior written permission. This includes both physical and digital materials. ________________________________________ 11.5 Recording of Teaching No individual may record, photograph, livestream or otherwise capture any teaching session, practical demonstration, lecture or educational activity without the Company's prior written consent. Any authorised recording shall remain the exclusive property of the Company unless expressly agreed otherwise in writing. ________________________________________ 11.6 Business Methods The Company's business systems, teaching methodologies, treatment protocols, operational procedures, educational frameworks and commercial processes constitute valuable confidential information and intellectual property. Nothing within these Terms and Conditions grants any right to copy, reproduce or commercially exploit such systems. ________________________________________ 11.7 Use of the Company's Name The names: •Cavendish Aesthetics; •Cavendish Aesthetics Academy; •Vendi Aesthetics Ltd; •Cardesa Training International Ltd; together with any associated logos, branding, trading styles, slogans or visual identity may not be used without the Company's prior written consent. ________________________________________ 11.8 Testimonials Where a Client or Academy Model voluntarily provides a testimonial, review or written feedback to the Company, the Company may reproduce, edit for spelling or grammar, publish and use that testimonial for lawful promotional, educational or marketing purposes, provided that any such use complies with applicable legislation. The Company shall not materially alter the meaning or substance of any testimonial. ________________________________________ 11.9 Confidential Information During the course of an Appointment, a Client or Academy Model may become aware of confidential information relating to: •Students; •Practitioners; •Instructors; •employees; •contractors; •business operations; •treatment techniques; •commercial information; •pricing structures; •educational programmes; or •future business plans. Such information shall be treated as confidential unless already lawfully in the public domain. ________________________________________ 11.10 Non-Disclosure Clients and Academy Models agree not to disclose confidential information obtained during their dealings with the Company to any third party without the Company's prior written consent, unless disclosure is required by law. ________________________________________ 11.11 Breach of Intellectual Property Rights Where the Company reasonably believes that its intellectual property rights have been infringed, it reserves the right to take such action as it considers appropriate, including: •requesting removal of infringing material; •issuing formal legal correspondence; •seeking injunctive relief; •pursuing damages; •recovering legal costs where recoverable by law; and •taking any other action available under the laws of England and Wales. ________________________________________ 11.12 Ownership of Clinical Records Clinical records, consultation notes, treatment records, photographs and related documentation created by the Company remain the property of the Company. Nothing within this clause affects the statutory rights of individuals to access their personal data under applicable data protection legislation. ________________________________________ 11.13 Survival The obligations contained within this Section shall continue after completion of Treatment and shall remain in force until the relevant information lawfully enters the public domain or the Company otherwise agrees in writing. ________________________________________ 11.14 Reservation of Rights The Company expressly reserves all rights not specifically granted within these Terms and Conditions. No failure or delay by the Company in enforcing its intellectual property rights shall constitute a waiver of those rights. SECTION 12 – PRIVACY, DATA PROTECTION & CONFIDENTIALITY 12.1 Commitment to Privacy The Company is committed to protecting the privacy, confidentiality and personal information of all Clients and Academy Models. Personal data shall be collected, processed, stored and retained in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and any subsequent legislation governing the processing of personal data. ________________________________________ 12.2 Collection of Personal Information The Company may collect and process personal information including, but not limited to: •full name; •date of birth; •postal address; •telephone number; •email address; •emergency contact details; •medical history; •medication history; •allergy information; •consultation records; •treatment records; •clinical photographs; •payment information; •correspondence; and •any other information reasonably required for the provision of safe and professional services. The Client or Academy Model confirms that all information provided is accurate, complete and up to date. ________________________________________ 12.3 Purpose of Processing Personal information may be processed for purposes including: •arranging Appointments; •providing Consultations and Treatments; •assessing suitability for Treatment; •maintaining clinical records; •communicating with Clients and Academy Models; •providing aftercare; •arranging review Appointments; •quality assurance; •safeguarding; •complying with legal and regulatory obligations; •responding to complaints; •defending legal claims; •insurance requirements; •education and training where appropriate; and •any other lawful purpose connected with the Company's business. ________________________________________ 12.4 Clinical Records The Company shall maintain accurate clinical records relating to each Consultation and Treatment. Clinical records may include: •consultation notes; •medical questionnaires; •consent documentation; •treatment records; •review notes; •clinical photographs; •correspondence; •referrals; •incident reports; and •any other documentation reasonably required for clinical, legal or regulatory purposes. Clinical records shall be retained for such period as the Company considers appropriate, taking account of applicable legislation, regulatory guidance, insurance requirements and good clinical practice. ________________________________________ 12.5 Sharing of Information The Company shall not disclose personal information to third parties except where: •disclosure is necessary for the provision of Treatment; •disclosure is necessary for referral to another healthcare professional; •disclosure is required by law; •disclosure is required by a regulatory authority; •disclosure is required for safeguarding purposes; •disclosure is required by the Company's insurers or professional advisers; •disclosure is necessary for legal proceedings; or •the individual has otherwise authorised such disclosure. ________________________________________ 12.6 Confidentiality The Company shall treat all clinical and personal information as confidential. Confidential information shall only be accessed by individuals who require access for legitimate clinical, educational, administrative or legal purposes. All Practitioners, Instructors, Student Practitioners, employees and contractors are expected to maintain strict confidentiality in relation to information obtained during the course of their duties. ________________________________________ 12.7 Electronic Communications The Client or Academy Model acknowledges that the Company may communicate using: •telephone; •email; •SMS; •secure electronic messaging; •online booking platforms; •electronic medical record systems; or •other electronic communication methods. Whilst the Company takes reasonable steps to ensure the security of electronic communications, no electronic communication system can be guaranteed to be completely secure. ________________________________________ 12.8 Marketing Communications The Company may contact Clients and Academy Models regarding: •Appointment confirmations; •Appointment reminders; •review Appointments; •aftercare information; •safety information; •product recalls; •service updates; and •administrative matters. Separate consent may be requested where the Company wishes to send promotional or marketing communications where required by law. Individuals may opt out of marketing communications at any time without affecting essential clinical communications. ________________________________________ 12.9 CCTV Where CCTV is in operation within the Company's Premises, recordings may be made for purposes including: •crime prevention; •security; •staff safety; •protection of Clients and Academy Models; •investigation of incidents; and •protection of Company property. Appropriate signage shall be displayed where CCTV operates. ________________________________________ 12.10 Subject Access Requests Individuals may request access to their personal information in accordance with applicable data protection legislation. The Company reserves the right to verify identity before releasing personal information and shall respond to such requests within the timescales prescribed by law. ________________________________________ 12.11 Data Accuracy Clients and Academy Models agree to notify the Company promptly of any change to: •name; •address; •telephone number; •email address; •emergency contact details; •medical history; or •any other information relevant to their Treatment. The Company shall not be responsible for difficulties arising from inaccurate or outdated information. ________________________________________ 12.12 Data Security The Company shall implement reasonable organisational and technical measures designed to protect personal information against: •unauthorised access; •accidental loss; •unlawful destruction; •unauthorised disclosure; •alteration; or •misuse. Whilst every reasonable effort is made to safeguard information, the Company cannot guarantee that any electronic system is entirely immune from cyber-attack or technical failure. ________________________________________ 12.13 Third-Party Service Providers The Company may use carefully selected third-party service providers to assist with: •appointment booking; •payment processing; •secure data storage; •electronic communications; •accounting; •legal services; •insurance administration; •IT support; and •other operational functions. Where third-party providers process personal information on behalf of the Company, the Company shall take reasonable steps to ensure that such providers process information in accordance with applicable data protection legislation. ________________________________________ 12.14 Retention of Information Personal information shall be retained only for as long as reasonably necessary to: •provide ongoing care; •comply with legal obligations; •satisfy regulatory requirements; •protect the Company's legitimate interests; •defend legal proceedings; •comply with insurance requirements; or •fulfil other lawful business purposes. Following expiry of the applicable retention period, information may be securely destroyed or anonymised in accordance with the Company's retention policies. ________________________________________ 12.15 Privacy Notice Further information regarding the Company's processing of personal information is contained within the Company's Privacy Notice. The Privacy Notice should be read in conjunction with these Terms and Conditions and forms part of the Company's wider governance framework. ________________________________________ 12.16 Breach Notification In the event of a personal data breach, the Company shall respond in accordance with applicable data protection legislation and, where required, shall notify the appropriate supervisory authority and affected individuals within the prescribed legal timescales. ________________________________________ 12.17 Survival of Obligations The obligations contained within this Section shall continue following completion of Treatment and shall remain in force for so long as the Company retains personal information relating to the Client or Academy Model. SECTION 13 – LIABILITY, LIMITATION OF LIABILITY & INDEMNITY 13.1 Standard of Care The Company shall exercise reasonable skill, care and professional judgement in the provision of all Consultations, Treatments and Academy Model Appointments. Nothing contained within these Terms and Conditions shall exclude or limit any liability which cannot lawfully be excluded or restricted under the laws of England and Wales. ________________________________________ 13.2 Professional Judgement All clinical decisions remain the responsibility of the Company's Practitioners and Instructors. Clients and Academy Models acknowledge that professional opinions may differ between practitioners and that a difference of professional opinion shall not, of itself, indicate negligence or a breach of contract. ________________________________________ 13.3 Inherent Risks The Client and Academy Model acknowledge that all aesthetic procedures involve recognised risks, limitations and potential complications. Despite appropriate care, Treatment outcomes cannot be guaranteed and recognised complications may occur even where Treatment has been carried out correctly and in accordance with accepted professional standards. ________________________________________ 13.4 Limitation of Liability Subject always to applicable law, the Company shall not be liable for any loss, damage, cost or expense arising directly or indirectly from: •failure to follow aftercare advice; •failure to disclose relevant medical information; •inaccurate information supplied by the Client or Academy Model; •failure to attend review Appointments; •Treatment undertaken by another practitioner; •unauthorised interference with the treated area; •delay in seeking appropriate medical advice; •failure to follow professional recommendations; •natural biological variation; •the normal ageing process; or •circumstances beyond the Company's reasonable control. ________________________________________ 13.5 Consequential Loss To the fullest extent permitted by law, the Company shall not be liable for any indirect or consequential loss including, but not limited to: •loss of earnings; •loss of business; •loss of opportunity; •loss of reputation; •travel expenses; •accommodation costs; •childcare costs; •parking charges; •inconvenience; •disappointment; or •emotional distress, unless such liability cannot lawfully be excluded. ________________________________________ 13.6 Personal Property Clients and Academy Models remain responsible for their own personal belongings whilst attending the Company's Premises. The Company accepts no responsibility for loss of or damage to personal property unless caused by its negligence. ________________________________________ 13.7 Allergic Reactions and Unforeseen Responses Whilst reasonable efforts are made to identify potential contraindications and allergies, the Company cannot guarantee that an individual will not experience an unexpected reaction to any Treatment or product. Clients and Academy Models acknowledge that certain reactions are unpredictable and may occur despite appropriate assessment and professional care. ________________________________________ 13.8 Third-Party Products Where Treatments involve products manufactured by third parties, the Company shall not be responsible for defects arising solely from manufacturing faults outside the Company's control. Nothing within this clause affects the Client's statutory rights against the manufacturer or supplier where applicable. ________________________________________ 13.9 Medical Advice Information provided by the Company is intended solely in relation to the Treatments it provides. Clients and Academy Models should not rely upon information provided by the Company as a substitute for independent medical advice from their General Practitioner or other appropriately qualified healthcare professional. ________________________________________ 13.10 Emergency Treatment Where emergency action is reasonably considered necessary to protect the health or safety of a Client or Academy Model, the Company may: •discontinue Treatment; •administer appropriate first aid; •arrange emergency medical assistance; •contact the emergency services; •contact the emergency contact nominated by the Client or Academy Model; or •take such other reasonable action as may be considered necessary. The Company shall not be liable for any reasonable decisions taken in good faith during such circumstances. ________________________________________ 13.11 Academy Model Participation Academy Models acknowledge that they voluntarily participate within a supervised educational environment. Whilst the Company maintains appropriate standards of supervision and patient safety, Academy Models accept that Treatment forms part of a practical teaching programme undertaken by Student Practitioners under Instructor supervision. Participation does not reduce the Company's duty to exercise reasonable care, but the Academy Model accepts the educational nature of the Appointment as described within these Terms and Conditions. ________________________________________ 13.12 Client Responsibility Clients and Academy Models accept responsibility for: •providing accurate medical information; •complying with professional advice; •following aftercare instructions; •attending recommended review Appointments; •informing the Company of complications promptly; •notifying the Company of changes in medical circumstances; and •acting honestly and reasonably throughout their dealings with the Company. ________________________________________ 13.13 Indemnity The Client or Academy Model agrees to indemnify the Company against any loss, liability, claim, cost or expense arising directly from: •fraudulent information knowingly provided by them; •deliberate misuse of the Company's facilities; •unlawful acts committed by them whilst on the Company's Premises; •deliberate damage to Company property; or •any legal claim brought against the Company arising solely from their own unlawful acts or omissions. Nothing within this clause shall require the Client or Academy Model to indemnify the Company for the Company's own negligence, breach of statutory duty or any liability which cannot lawfully be excluded. ________________________________________ 13.14 Insurance The Company maintains appropriate professional indemnity and public liability insurance in accordance with its legal and professional obligations. The existence of such insurance shall not create any greater liability than would otherwise exist under applicable law. ________________________________________ 13.15 Force Majeure The Company shall not be liable for any delay, cancellation or failure to perform its obligations where such failure results from events beyond its reasonable control, including but not limited to: •natural disasters; •severe weather; •flood; •fire; •epidemic or pandemic; •government restrictions; •industrial action; •utility failure; •cyber-attack; •equipment failure; •interruption to supply chains; •civil unrest; •terrorism; or •any other event beyond the reasonable control of the Company. Where reasonably practicable, the Company shall endeavour to offer an alternative Appointment. ________________________________________ 13.16 Statutory Rights Nothing contained within these Terms and Conditions shall exclude, restrict or limit any statutory rights or remedies available to Clients or Academy Models under the laws of England and Wales. ________________________________________ 13.17 Survival The provisions contained within this Section shall survive completion of Treatment and shall continue to apply to the fullest extent permitted by law. SECTION 14 – GENERAL LEGAL PROVISIONS 14.1 Entire Agreement These Terms and Conditions, together with any Consultation records, consent documentation, medical questionnaires, Privacy Notice and any other documents expressly incorporated by reference, constitute the entire agreement between the Company and the Client or Academy Model relating to the Appointment and Treatment. They supersede any previous discussions, representations, correspondence, advertising or understandings relating to the services provided, except where expressly confirmed in writing by the Company. ________________________________________ 14.2 Severability If any provision of these Terms and Conditions is held by a court or other competent authority to be unlawful, invalid or unenforceable, that provision shall be deemed severed from the remainder of these Terms and Conditions. The remaining provisions shall continue in full force and effect. Where reasonably possible, any invalid provision shall be interpreted or modified so as to achieve, as closely as possible, the original commercial intention whilst remaining legally enforceable. ________________________________________ 14.3 Waiver No failure or delay by the Company in exercising any right, remedy or power under these Terms and Conditions shall constitute a waiver of that right. Any waiver shall only be effective if made expressly in writing by a Director of the Company. A waiver relating to one occasion shall not constitute a waiver of any subsequent breach or future right. ________________________________________ 14.4 Variation The Company reserves the right to amend, revise or update these Terms and Conditions from time to time. Any revised version shall apply to Appointments booked after the date upon which the revised Terms and Conditions become effective. No variation requested by a Client or Academy Model shall be binding unless expressly agreed in writing by a Director of the Company. ________________________________________ 14.5 Assignment The Client or Academy Model may not assign, transfer or otherwise dispose of any rights arising under these Terms and Conditions without the prior written consent of the Company. The Company may assign or transfer its rights and obligations where reasonably necessary in connection with the sale, restructuring or reorganisation of its business, provided that doing so does not adversely affect the legal rights of the Client or Academy Model. ________________________________________ 14.6 Third Party Rights Except where expressly stated, no person who is not a party to these Terms and Conditions shall have any right under the Contracts (Rights of Third Parties) Act 1999 to enforce any provision contained within them. This clause shall not affect any right or remedy available independently of that Act. ________________________________________ 14.7 Complaints Procedure The Company is committed to providing the highest standards of patient care and customer service. Should a Client or Academy Model have any concern regarding the services provided, they are encouraged to raise the matter with the Company as soon as reasonably practicable so that it may be investigated promptly and fairly. Complaints should normally be submitted in writing to the Company. The Company shall acknowledge receipt of a formal complaint and will investigate the matter in accordance with its Complaints Policy. Nothing within this clause affects any legal rights available to the Client or Academy Model. ________________________________________ 14.8 Notices Where these Terms and Conditions require notice to be given, such notice shall be deemed valid if sent by: •email; •recorded postal delivery; •personal delivery; or •any other method expressly accepted by the Company. The Company may specify particular methods of communication for specific purposes, including cancellations, complaints or requests relating to personal data. ________________________________________ 14.9 Governing Law These Terms and Conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and interpreted in accordance with the laws of England and Wales. ________________________________________ 14.10 Jurisdiction The courts of England and Wales shall have exclusive jurisdiction to hear and determine any dispute arising out of or in connection with these Terms and Conditions. ________________________________________ 14.11 Electronic Acceptance Where Appointments are booked electronically, acceptance of these Terms and Conditions may be demonstrated by: •completing an online booking; •ticking an acceptance box; •making payment; •electronically signing documentation; •attending an Appointment following receipt of these Terms and Conditions; or •any other clear indication that the Client or Academy Model has accepted these Terms and Conditions. Electronic acceptance shall have the same legal effect as a handwritten signature. ________________________________________ 14.12 Language These Terms and Conditions have been prepared in the English language. Should they be translated into another language, the English version shall prevail in the event of any inconsistency or dispute regarding interpretation. ________________________________________ 14.13 Headings Section headings are included for convenience only and shall not affect the interpretation of these Terms and Conditions. ________________________________________ 14.14 Document Status This document forms part of the Company's controlled governance documentation. Only the current approved version published by the Company shall be regarded as the official version. Any printed or downloaded copy should be regarded as an uncontrolled copy unless specifically identified otherwise. ________________________________________ 14.15 Review of these Terms and Conditions The Company shall periodically review these Terms and Conditions to ensure that they remain accurate, appropriate and compliant with current legislation, professional standards and business requirements. The Company reserves the right to make amendments whenever considered necessary. ________________________________________ DOCUMENT APPROVAL Document Title: Patient, Client & Academy Model Terms and Conditions Document Reference: CA-LEGAL-001 Version: 3.0 Effective Date: 11 February 2026 Review Date: January 2027 Document Owner: Director Approved By: Christian Cavendish Position: CEO Status: Controlled Document ________________________________________ ACKNOWLEDGEMENT By making an enquiry, booking an Appointment, paying a Booking Fee, attending a Consultation or Treatment, or participating as an Academy Model, the Client or Academy Model confirms that they: •have read these Patient, Client & Academy Model Terms and Conditions; •understand their contents; •have had the opportunity to ask questions before proceeding; •agree to be legally bound by them; and •acknowledge that they form the contractual basis upon which the Company provides its services. The Client or Academy Model further acknowledges that they have entered into this agreement freely, voluntarily and without undue influence, and that they understand the importance of complying with the Company's policies, procedures and professional guidance throughout their relationship with the Company.